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Shipping Options

To Melbourne – Metro $13.95

Orders placed before 9.30am will be delivered same business day. Same day delivery can be made for orders placed after 9.30am using an express courier, but additional fees may apply. Please call 03 9681 9429 for details. Otherwise orders placed after 9.30am will be delivered next business day.

To Victoria – Regional $16.95

Order by 4.00pm for next business day delivery to most locations. For country locations delivery can be up to 3 business days.

Sydney, Canberra & Brisbane Metro $16.95

Order by 4.00pm for next business day delivery.

Rest of Australia $19.95

Order by 4.00pm and delivery will be 1-2 business days for most locations. For heavy hampers with 2 or more bottles of wine, the freight is heavier and will take 3-5 business days. For remote locations delivery can take up to 3-5 business days.

Delivery Information

DELIVERY

The price stated for each gift does not include Delivery. This is a separate charge which is selected at Checkout. If Fishers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details, that charge will be passed onto you.It is your responsibility to inform Fishers if an order has not arrived. We will then track and locate the order.Fishers uses reputable courier companies for delivery of gift baskets by the date requested. However, this is not always possible due to unforeseen circumstances. You agree that late delivery does not entitle you to cancel an order.As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place on the premises. By ordering a gift you acknowledge this authority-to-leave.If a gift is not able to be found on the premises, and Fishers can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as this is beyond the control of Fishers.

CANCELLATION OF ORDERS

Cancellation of orders must be made 48 hours prior to delivery. If a gift has already been dispatched by us, we will not accept a cancellation under any circumstances.

PAYMENT

Orders will not be dispatched by Fishers until payment has been made.

DAMAGED GOODS

If a gift has been damaged through the delivery process, please call us and arrange for the item to be returned and another one will be dispatched in its place.

GST

The prices listed in this catalogue are inclusive of GST.

CURRENCY

All prices are listed in Australian Dollars (AUD).

ALCOHOL

Gift baskets which contain alcohol may only be purchased by and delivered to persons over the age of 18.

REFUNDS AND RETURNS

We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage. If you have received something that was out of date, broken or damaged, please contact our customer service team on 03 9681 9429, and we will be sure to replace those items for you.If you do wish to swap an item we would be happy to send you another item once we have received the original item back at our warehouse in its original unopened condition. Any additional costs for the replacement item such as delivery, or any difference in prices, would need to be paid for prior to shipping.

Transaction Security

Privacy and security are important to Fishers.

The site is armed with a GeoTrust 256 bit encryption SSL certificate to ensure your personal and transactional details are secure.

The site also uses Braintree by PayPal as the secure payment gateway. The platform meets the highest industry standards and guidelines including:

  • Level 1 PCI DSS compliant
  • Industry recognition as a Visa and Mastercard compliant provider
  • No prohibited data is stored
  • Data is encrypted via the Braintree Vault
  • Authentication and session management via TLS (Transport Layer Security)
  • Activity monitoring and testing