Website & Ecommerce Terms & Conditions

In making a purchase from Fishers you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement. These terms and conditions may be changed or amended at any time.

PRODUCT SUBSTITUTES

We reserve the right to substitute products that may be unavailable, but guarantee the replacement item will be to equal or greater value than the original item.

PHOTOGRAPHY

Please note that for photographic purposes some gifts baskets have been featured with additional props, e.g. glasses. Please refer to the list of contents on the product page to review full gift basket contents.

SHIPPING INFORMATION

To Melbourne – Metro $13.95
Orders placed before 9.30am will be delivered same business day. Same day delivery can be made for orders placed after 9.30am using an express courier, but additional fees may apply. Please call 03 9681 9429 for details. Otherwise orders placed after 9.30am will be delivered next business day.

To Victoria – Regional $16.95
Order by 4.00pm for next business day delivery to most locations. For country locations delivery can be up to 3 business days.

Sydney, Canberra & Brisbane Metro $16.95
Order by 4.00pm for next business day delivery.

Rest of Australia $19.95
Order by 4.00pm and delivery will be 1-2 business days for most locations. For heavy hampers with 2 or more bottles of wine, the freight is heavier and will take 3-5 business days. For remote locations delivery can take up to 3-5 business days.

DELIVERY

The price stated for each gift does not include Delivery. This is a separate charge which is selected at Checkout.If Fishers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details, that charge will be passed onto you.It is your responsibility to inform Fishers if an order has not arrived. We will then track and locate the order.Fishers uses reputable courier companies for delivery of gift baskets by the date requested. However, this is not always possible due to unforeseen circumstances. You agree that late delivery does not entitle you to cancel an order.As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place on the premises. By ordering a gift you acknowledge this authority-to-leave.If a gift is not able to be found on the premises, and Fishers can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as this is beyond the control of Fishers.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.
We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.

CANCELLATION OF ORDERS

Cancellation of orders must be made 48 hours prior to delivery. If a gift has already been dispatched by us, we will not accept a cancellation under any circumstances.

PAYMENT

Orders will not be dispatched by Fishers until payment has been made.

DAMAGED GOODS

If a gift has been damaged through the delivery process, please call us and arrange for the item to be returned and another one will be dispatched in its place.

GST

The prices listed in this catalogue are inclusive of GST.

CURRENCY

All prices are listed in Australian Dollars (AUD).

ALCOHOL

Gift baskets which contain alcohol may only be purchased by and delivered to persons over the age of 18.

REFUNDS AND RETURNS

We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage. If you have received something that was out of date, broken or damaged, please contact our customer service team on 03 9681 9429, and we will be sure to replace those items for you.If you do wish to swap an item we would be happy to send you another item once we have received the original item back at our warehouse in its original unopened condition.  Any additional costs for the replacement item such as delivery, or any difference in prices, would need to be paid for prior to shipping.

PRIVACY & SECURITY

PrivacyFishers is committed to protecting your privacy, giving you the most powerful and safe online experience. This Statement of Privacy applies to the Fishers Web site and governs data collection and usage. By using the Fishers website, you consent to the data practices described.
Collection of your Personal InformationFishers collects personally identifiable information, such as your e-mail address, name, home / work address and telephone number. Fishers also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.There is also information about your computer hardware and software that is automatically collected by www.fishers.com.au . This information can include: your IP address, browser type, access times and referring Web site addresses. This information is used by Fishers for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Fishers Web site.

USE OF YOUR PERSONAL INFORMATION

Fishers collects and uses your personal information to operate the Fishers Web site and deliver its services. Fishers also uses your personally identifiable information to inform you of other products or services available from Fishers and its affiliates. Fishers may also contact you via surveys to conduct research about your opinion of current services or of potential new services. Fishers does not sell, rent or lease its customer lists to third parties. Fishers may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Fishers may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services for www.fishers.com.au , and they are required to maintain the confidentiality of your information.Fishers does not use or disclose sensitive personal information, without your explicit consent. Fishers keeps track of the pages our customers visit in order to determine what services are the most popular. This data is used to deliver customised content and advertising within Fishers to customers whose behaviour indicates that they are interested in a particular subject area. Fishers websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fishers or the site; (b) protect and defend the rights or property of Fishers; and, (c)  act under exigent circumstances to protect the personal safety of users of www.fishers.com.au, or the public.

USE OF COOKIES

The Fishers Web site may use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize www.fishers.com.au pages, or register with www.fishers.com.au www.fishers.com.au site or services, a cookie helps  www.fishers.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the www.fishers.com.au features that you Customised.You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of www.fishers.com.au.

SECURITY OF YOUR PERSONAL INFORMATION

Fishers secures your personal information from unauthorized access, use or disclosure in a controlled, secure environment. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, including Secure Socket Layer (SSL) protocol (256 bit).

CHANGES TO THIS STATEMENT

Fishers will occasionally update this Statement of Privacy without notice to reflect company and customer feedback and the law.

CONTACT INFORMATION

Fishers welcomes your comments regarding this Statement of Privacy. If you believe that Fishers has not adhered to this Statement, please contact Fishers at [email protected] We will use commercially reasonable efforts to promptly determine and remedy the problem.

CONDITIONS OF USE

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.